“Passenger Experience was the aim for new maintenance solutions”

For the fifth time in a row, a group of over 50 young professionals participated to the WCM Summer School, which took place from August 1-5. The program consisted of theoretical lessons compiled by professors from seven Dutch universities, a leadership training given by the Dutch Ministry of Defense and a case study, provided by Schiphol Airport. “I was genuinely surprised by the approach during the week; not the traditional maintenance solutions were central, but rather the passenger experience as a whole,” says Lars Wouters, manager client projects of Schiphol Airport.summerschool2016-397_web

Renovation of Pier C Schiphol

Schiphol Group is the company that offered the business case to WCM Summer School. The topic was focused on asset management, regarding a wide range of renovations, new constructions and maintenance of departure halls, piers, airstrips and offices. The main question and challenge for the participants of the Summer School WCM was how Schiphol can face the asset life cycle of its buildings and installations and how to optimize the process adopting a design phase approach?

The winning group had a number of unique features: an integrated approach where the land area is used optimally and even increased by adding an element on the sides of the pier. This feature ensures that sunlight can be better utilized or kept out. Wouters about this: “Climate is an important topic within the airport. Besides, we urgently need additional space at the gates, so therefore I voted for the winning group myself.”

Maintenance as a multidisciplinary subject

Henk Akkermans, WCM director, discussed the multidisciplinary aspect of maintenance which was presented by all groups: “It is hopeful to see groups of young professionals who are not dissuaded by the old ‘parochialism’. This case study provided by Schiphol contained several components, but instead of thinking from the different departments, such as finance, HR, operations, maintenance, marketing, energy or IT, the groups one by one have chosen to look at the case-assignment from an integrated approach. With the passenger and other Schiphol stakeholders Schiphol central.” Wouters adds to Akkermans: “Engineers are usually accustomed to look at the Schiphol passengers from a technical perspective, at the WCM Summer School the opposite happened: the young professionals started with the passenger experience, that was the aim for new maintenance solutions.”

Some innovative solutions

The groups presented various and innovative solutions: maintenance based on the user intensity by measuring crowds with heat sensors, physical stores exchanged for shopping systems with large screens and an innovative logistics approache, personal routing through using user data from the existing Schiphol app, specific floor lighting and floor games in the terminal that are able to generate energy by movement.

WCM Summer School

The WCM Summer School is jointly organized by the chair of maintenance and engineering of the University of Twente and World Class Maintenance, the case was provided by Amsterdam Schiphol Airport. This year the WCM Summer School took place this year from August 1-5. Knowledge about smart maintenance acquired through the seven major technical universities is made applicable to business young professionals in the WCM Summer School. That is important because smart maintenance ensures that assets are readily available and reliable: they last longer, investments are being prevented, safety and durability are ensured and yields increased. Moreover, with intelligent maintenance solutions we develop a new export product where the whole world is waiting for: Dutch World Class Maintenance.

Please click here to see the pictures.

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